Shipping & Returns

At Mohardo Naitelli, every order is handled with care and precision. We are committed to ensuring your purchase reaches you securely and that you feel fully confident in your shopping experience.

Shipping

Delivery Regions and Timeframes
We ship worldwide from our base in Istanbul, Turkey. Estimated delivery times are:

Turkey: 2–5 business days
Europe & Middle East: 5–12 business days
North America: 7–15 business days
Rest of World: 10–20 business days

Delivery times are estimates and may vary depending on customs clearance and destination. go to return portal

Shipping Fees

Turkey: Complimentary shipping on all orders
International: Calculated at checkout, based on destination and order value

Order Processing
Orders are processed within 1–2 business days. Once dispatched, you will receive a confirmation email with tracking details.

Customs and Duties
International orders may be subject to duties and taxes imposed by the destination country. These charges are the responsibility of the customer.

Returns

Return Window
You may return any unworn, unused item within 14 days of delivery. Items must be returned in original condition, with tags attached and in original packaging.

Refunds
Once your return is received and inspected, you will be notified by email. Approved refunds are issued to the original method of payment. Please allow 5–10 business days for processing, depending on your bank or card provider.

Exclusions
For hygiene reasons, certain categories such as undergarments or customized pieces are final sale and cannot be returned.

Return Shipping

Turkey: Complimentary returns
International: Customers are responsible for return shipping costs, unless the item is defective or incorrect

How to Initiate a Return
Contact us at:
support@mohardonaitelli.com
+90 552 418 67 50

Our team will provide detailed instructions and the return address.